Frequently Asked
Questions

Haptics is a real-time coaching app for cyclists, runners and swimmers. It delivers haptic (vibration) cues straight to your wrist — alerting you to pace changes, climbs, turns, and nutrition windows — so you can stay focused on your effort without glancing at a screen. It also includes an AI Coach powered by Claude that analyses your training history and adapts to your goals.

Haptics is currently in development. We're accepting beta testers now — beta testers get 1 month of free AI coaching when the app launches. Sign up on haptics.coach to reserve your spot. We're limited to 250 beta testers.

At launch Haptics supports cycling, running and swimming (pool and open water), indoors and outdoors. Each sport has its own set of intelligent cues — cyclists get climb warnings, turn-by-turn navigation, and power zone cues; runners get pace and cadence alerts; swimmers get length, lap, stroke-rate and rest cues. Triathlon and duathlon sessions detect each transition automatically, and walking is supported too.

No. Haptics works as a standalone app — the AI Coach is built in. You don't need a human coach, though a separate Haptics Coach app for athletes who do train with one is in development. The AI Coach tracks your history and adapts your cues over time based on your performance and goals.

Haptic cues are vibration patterns delivered to your Apple Watch, with Garmin and Wear OS watches to follow. Different patterns mean different things — a short double-tap might mean "speed up", a long pulse might mean "climb ahead". You learn the patterns quickly, and after a few rides they become instinctive. No need to look at a screen mid-effort.

The AI Coach is powered by Claude (built by Anthropic). It has access to your ride history, training load, sleep, heart rate variability, and goals. You can chat with it in natural language — ask it to plan a training week, explain why you're feeling tired, or adjust your upcoming ride targets. It learns from every session and gives you context-aware advice, not generic tips.

Yes — that's the whole point. During a ride or run, Haptics runs on your watch and delivers cues silently via vibration. Your phone stays in your jersey pocket or armband. You only need to glance at a screen if you want to — the cues are designed to be fully understood by feel alone.

Yes. Haptics supports indoor cycling on smart trainers (ANT+ / Bluetooth) and treadmill running. Pool swimming is supported, with automatic length counting and rest countdowns. Dynamic resistance adjustment by the AI Coach mid-session is planned for Garmin devices, and arrives with the Garmin app rather than at iOS launch.

Yes. You can import routes directly from Strava and RideWithGPS. Haptics uses the route data to deliver timely cues — for example, warning you about an upcoming climb or reminding you to fuel before a hard segment. Activities sync back to Strava automatically after your ride.

Yes. Completed activities sync automatically to Strava and Apple Health, so your training history lives in the platforms you already use rather than only inside Haptics. Routes can be exported as standard GPX files and opened in any other app. You can also delete your account and data at any time.

Cycling cues include: climb alerts (with gradient and distance), turn-by-turn navigation, power zone changes, nutrition/hydration reminders, pace adjustments, sprint countdowns, and end-of-segment summaries. The AI Coach can add or remove cue types based on what you find most useful.

Haptics requires watchOS 10.0 or later, which means Apple Watch Series 4 and newer. We recommend Series 6 or later for the best haptic experience. The companion iPhone app requires iOS 18.0 or later (iPhone XS and newer).

The Haptics Garmin app is in development and is not part of the iOS launch. It targets Fenix 5 and newer, Forerunner 945 and newer, Vivoactive 4 and newer, Instinct 2 and newer, and many other models from 2018 onwards that support Connect IQ apps. A full compatibility list will be available in the Garmin Connect IQ store when it ships.

Yes — an Android version of Haptics is in development. iOS launches first, with Android, Garmin and Samsung to follow. It supports Android phones paired with Wear OS smartwatches (including Samsung Galaxy Watch running Wear OS) and Garmin watches.

Samsung Galaxy Watch 4 and newer run Wear OS, so they are targeted by the Haptics Android app — which is in development and does not ship with the iOS launch. Haptic cue delivery is planned for Galaxy Watch models that support vibration via the Wear OS haptic API.

No. Haptic cue delivery during a ride is fully offline — routes are downloaded to your device before you start. You need internet to chat with the AI Coach and to sync activities back to Strava. A brief connection before your ride is enough to load routes and receive your pre-ride briefing.

Haptics is $9.99/month or $89.99/year (save 25% — 3 months free). Monthly and annual plans include every feature — they differ only by price. New users get a 2-week free trial (includes 1 new training plan and 1 plan rework). Beta testers get 1 month free.

Both plans include haptic cue delivery for all supported sports, AI Coach access (250 messages/month), route import from Strava and RideWithGPS, activity sync, training plan generation, monthly AI performance reports, offline coaching tips, and access on every platform Haptics supports — iPhone and Apple Watch at launch, and Android, Garmin and Wear OS as they arrive, at no extra cost.

Yes. You can cancel your subscription at any time through the App Store (iOS) or Google Play (Android). Your access continues until the end of your current billing period. No cancellation fees.

Not at launch, but we're exploring team pricing for coached athletes and clubs. If you're interested in a multi-athlete plan, email us at support@haptics.coach and we'll let you know when it's available.

Haptics collects activity data (GPS, heart rate, power, pace), Apple Health summaries (resting HR, HRV, sleep — if you grant permission), and your goals and preferences. This data is used exclusively to power the AI Coach and haptic cues. We do not sell your data. Full details are in our Privacy Policy.

Detailed health data stays on your device. Only summarised snapshots (e.g. "resting HR: 52 bpm, HRV: 68 ms, sleep: 7.5 hrs") are sent to the AI Coach to personalise your cues and advice. Raw HealthKit data never leaves your iPhone.

No. Your health and activity data is never used for advertising purposes, shared with advertisers, or sold to third parties. We use it solely to deliver the coaching features you signed up for.

Yes. You can request deletion of all your account data at any time by emailing support@haptics.coach. We'll process your request within 30 days in accordance with applicable privacy laws.