Delete Your Account
How to request deletion of your Haptics account and associated data.
How to Request Deletion
Quickest: in the Haptics app, open Settings → Account & Privacy → Delete Account. Your account and data are deleted straight away. If you no longer have the app, request deletion by email:
Before deleting your account, cancel any active subscription from your App Store or Google Play subscription settings to avoid future charges.
Send an email to support@haptics.coach from the email address associated with your Haptics account with the subject line "Account Deletion Request".
We will process your request and send a confirmation email within 7 days. Your account and all associated data will be permanently deleted.
What Gets Deleted
Deleting your account in the app (or by email) permanently removes everything stored under your Haptics account:
| Data type | Action | Retention period |
|---|---|---|
| Your account and sign-in (Apple or Google sign-in, name, email address) | Deleted | Immediately |
| Profile and settings (weight, FTP, heart-rate zones, emergency contact, preferences) | Deleted | Immediately |
| Rides, runs, swims and workouts, including GPS routes and heart-rate data | Deleted | Immediately |
| Health data copied from Apple Health (resting heart rate, HRV, sleep) and sleep you logged yourself | Deleted | Immediately |
| AI Coach conversations, coach memory, training plans and monthly reports | Deleted | Immediately |
| Movement-analysis videos | Deleted | Immediately |
| Live ride sharing data | Deleted | Immediately |
| Calendar settings and connections to Strava, Ride with GPS and Intervals.icu | Deleted, and Haptics' access is revoked with each service | Immediately |
| Notifications and push-notification registrations | Deleted | Immediately |
| Subscription and purchase records | Kept by Apple, Google and RevenueCat | As required by law (typically 7 years) |
| Usage analytics (which features were opened, linked to an internal account ID, never your name or email) | Kept by our analytics provider | Under the provider's retention period; email us to have it erased |
| Crash reports (not linked to your account) | Kept by Google Firebase Crashlytics | Up to 90 days |
Data We Are Required to Retain
Transaction and billing records may be retained by our payment processors (Apple, Google and RevenueCat) as required by applicable financial and tax laws. This data is not accessible within the Haptics app after account deletion.
Data Held by Other Services
Activities you have already uploaded to Strava or Intervals.icu, and routes in Ride with GPS, stay in those accounts — delete them there. Haptics asks each service to revoke its access when you delete your account; if a service can't be reached, you can also remove Haptics from that service's settings. Data you shared with Apple Health stays in Apple Health.
Messages and photos sent to our AI providers (Anthropic and Google) to generate a reply are processed on our behalf and deleted by them under their own retention policies.
Questions
If you have any questions about your data or the deletion process, contact us at support@haptics.coach.